Terms and Conditions of sale

The following sales conditions will apply to sales transactions between MercadoIT S.L. (hereinafter referred to as MercadoIT) and its customers. By accepting the deliveries from MercadoIT, the customers accept all the terms of the General Sales Conditions and agree to comply with them. The products are classified and listed in the estimates by: (REF) refurbished/reconditioned, (NIB) new with a sealed box, (NOB) new open box, (WS) Cisco Wholesale program.

• It is the customer's responsibility to verify that the goods delivered at the time of purchase correspond to what was requested, are listed on the invoice, and are correct in their presentation, condition, documentation, and packaging. Claims will only be accepted in this regard in the case of shipments made by transport and within 24 hours following receipt by the customer.

• MercadoIT has always been known for its technical advice, so for specific doubts during installations, there is a technical department available, although it is the customer’s responsibility to properly set up the equipment.

• The payment methods are always calculated on the invoice date and are unalterable.

• Unpaid sums upon maturity, without the need for a reminder, will incur a late payment interest of 8% annually in favor of MercadoIT, starting from the due date. Return fees and other non-payment costs will be 4%, also at the buyer's expense.

• If MercadoIT has authorized credit terms to the customer, a payment will not be considered made until the full amount is received. An amount is considered overdue when, by the invoice due date, it is not entirely available to MercadoIT. Overdue amounts that have not been paid by the customer will accrue an interest of 8% annually from the due date. The customer will bear any costs resulting from non-payment. Late payment and bank return invoices must be paid in full. MercadoIT may apply any amount received from the customer to any previous overdue invoice, prioritizing costs, fees, and late interest, and lastly, the principal debt.

• Non-payment of an obligation at its due date will cause all ongoing transactions to mature and become immediately due for payment. MercadoIT also reserves the right to claim for damages.

• The containers and packaging used by MercadoIT are considered industrial or commercial packaging; therefore, the final holder is responsible for their proper environmental management in accordance with applicable laws.

• For goods that do not meet the minimum shipping requirements (200€ for the mainland, 600€ for the Balearic Islands, 600€ for rack-mounted orders), the buyer will bear the cost and risk, and may choose the carrier, if requested. The risk of loss or damage to the goods transfers to the customer from the moment of delivery at the designated address. When the customer pays for transportation costs (freight), possession and risk of loss or damage are transferred from the moment the products are shipped to the delivery location.

• For a shipment to leave on the same day’s transport, provided it is in stock and ready for sale, the customer's order must be placed before 2:00 PM that same day.

• If the customer cancels all or part of confirmed orders, MercadoIT may demand payment of a compensation fee of 50% of the sale price as compensation for damages, as well as all transportation costs if the shipment has been made. If the material was ordered exclusively for that order, it will not be possible to cancel.

• The prices offered are valid for 7 days unless sold, in case of error, or omission.

• Any material that does not function properly from the day of purchase must have a complaint filed immediately and confirmed in writing within 15 days of receipt. The buyer must take the necessary steps to allow MercadoIT to inspect the product and must also retain the original labels and packaging.

• In case of defects recognized by MercadoIT, our responsibility is, at our discretion, to refund the amount or replace the product, excluding claims for damages.

• A return sheet is essential for managing returns and product issues. If the return is handled through a carrier not sent by MercadoIT, it will be at the buyer's cost. If the return is due to an error by MercadoIT or product defect within the warranty period, we will arrange for a carrier. The return period is 30 days from the delivery date, with a 30% depreciation cost.

For efficient management of issues, use the form on our website: https://intranet.mercadoit.com/soporte-rma

• No returns will be accepted when the material has been ordered exclusively for the customer. 

• All refurbished equipment supplied by Mercado IT may present scratches or aesthetic marks, which in no case affect its perfect functioning.

• When a customer returns material that has been sent postage paid by a transport agency, they must pay the cost of the postage for this shipment.

• The customer has 7 days to claim for mechanical defects in the products, after this time, it will be understood that the equipment is in correct physical condition. 

• For Servers, Components, Computers, the standard warranty coverage will be 12 months. There is the possibility of an extended coverage service available on request.

• For Cisco Networking equipment, Juniper Networking equipment, and Arpers Transceivers, the standard warranty will be lifetime. An extended warranty service is available upon request.

• Batteries and power supplies have a maximum warranty of 6 months.

• Failures due to overvoltage or misuse of the equipment are not included in the warranty.

• IP phones have a maximum warranty of 12 months.


General Conditions of Support Vouchers


  • Support hours: Customer support is available during normal working hours, Monday to Friday. Work outside regular hours, at night, on weekends, or public holidays will be evaluated based on the needs.

  • Validity: Support vouchers are valid for one (1) year from the activation date. Unused hours for the planned activities may be used for other types of assistance within the validity period.

  • Hourly increments: For each intervention, the first full hour will be counted, regardless of the time spent. After that, increments will be calculated in 30-minute fractions.

  • Support modality: The service will be provided remotely. If on-site work is required, the travel cost will be evaluated.

  • Excess hours: If the contracted hours are exceeded, the customer may opt to purchase a new voucher, or additional hours will be billed according to the rate per hour of the contracted voucher (xx,xx€/hour).

  • Response time: Conventional support vouchers are intended for scheduled and pre-planned actions. If an unscheduled action is required, support will depend on the availability of the technical team.

 
Special Conditions for EDS (Engineering Desk Service) Support Vouchers  


  • Response time: Rapid response service with SLA 8x5xSDH. The intervention will begin as soon as possible on the same day the request is received, and at the latest, on the next business day. Requests received outside business hours will be considered as received during the first available hour of attention.

  • If not otherwise specified in these special conditions, the general conditions for support vouchers will apply.


These conditions will be governed by Spanish law in the event of any conflict or discrepancy in the interpretation or application of these general conditions. In case of a consumer dispute, the competent courts will be those of the consumer’s domicile.

In the case of a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Valencia (Spain). 

The parties expressly submit to Spanish law and to the jurisdiction of the courts and tribunals of the city of Valencia for the resolution of any controversies or disputes that may arise from the execution or interpretation of the Order.