When we talk about an IT integrator, we’re referring to a provider who must have our full trust, since they will be responsible for implementing—and typically maintaining—our IT infrastructure. In an era where digital transformation is essential for any business, the integrator must be a key player.
IT integrators offer services ranging from consulting and advisory services to the identification of business needs, as well as the design and implementation of solutions.
Companies turn to IT integrators in search of the knowledge and experience they need—either because their IT department lacks the necessary expertise, due to cost considerations, or simply because they do not have an IT department.
Among the services offered by integrators, IT infrastructure maintenance stands out. Equipment replacements with specific SLAs, services, EOS/EOL equipment, and OEM maintenance—all of this represents just a small part of what’s involved in maintaining a company’s IT infrastructure. And this is where MercadoIT offers a comprehensive portfolio of maintenance services to cover as many scenarios as possible and make the integrators’ work easier.
Replacement Service for Integrators
A maintenance service isn't always the easiest service to offer, and we know how important peace of mind is when you work in technology. That's why at MercadoIT We're committed to the NBD Replacement Service for Integrators. In addition, you now have three levels of hardware maintenance to ensure your project is always protected against any unforeseen events:
- 8×5 Hardware Incident Management.
- NBD Replacement Management.
- Report incidents on demand.
In MercadoIT We offer integrators the best brands on the market for both networking equipment and systems. Our services tailored for system integrators include maintenance for current equipment or EOS (end of sales) and EOL (end of life) equipment, end-user scenario testing in our lab, and large-scale ad-hoc pre-configurations.
We ensure that each of our products undergoes a reconditioning process that includes both a cosmetic inspection of the equipment and a series of tests to ensure that it functions just as well as it did on the first day. With this, at MercadoIT We deliver on our promise of high quality at the best price on the market.
IT Integrators Support OEM Maintenance
IT integrators often tie their maintenance services to OEM maintenance. This is because, for various reasons, they are tied to manufacturers (partnerships, customer requirements, technical security, etc.). The problem with OEM maintenance is largely the lack of flexibility it offers. Major manufacturers set the guidelines, and it is very difficult to deviate from the path they have laid out.
For example, it is very difficult—if not impossible—to arrange for maintenance on equipment that has been discontinued by the manufacturer. MercadoIT It offers maintenance services for all types of equipment, meeting the needs of both system integrators and end customers. Having equipment on-site at the customer’s location is another service offered by MercadoIT, as customers can contract for a spare unit identical to the one in production so that it can be replaced immediately in the event of a problem. This is ideal for customers’ critical equipment and services.
At MercadoIT, we always take good care of our customers, which is why we want to ensure that system integrators don't encounter any problems with our products….
