Lifetime Warranty
From now on, you have a lifetime warranty
on Cisco, Arista, and Juniper
We understand how crucial peace of mind is when working with technology. That’s why you now have a lifetime warranty on the entire range of refurbished Cisco and Juniper products, ensuring that your project is always protected against any unforeseen issues.
We know that networks are essential to the success of your business. That’s why our products meet the highest standards of quality and reliability, backed by warranties that give you complete confidence.
If your product malfunctions, please contact us
We always look for the best solution for you: we will repair or replace your product. If it’s in stock, we’ll replace it with one that has the same features or, if that’s not possible, with one that has better features. If we are unable to repair or replace it, we will refund the amount you paid. In addition, we can send you a replacement product for you to install before you send us the original.
Supplement your warranty with a wide range of services
to address
all of your project's needs.
This warranty covers
Cisco, Arista, and Juniper products refurbished by MercadoIT (except servers), and Arpers products.
Cisco, Arista, and Juniper products refurbished by MerdatoIT (except for servers), and Arpers products that were not working upon arrival at your facility
Cisco, Arista, and Juniper products refurbished by Mercado IT (except for servers), and Arpers products that do not function according to the manufacturer's specifications and after proper use
This warranty does not cover
NIB (New), NOB (New Open Box), or Wholesale (Cisco) products sold by MercadoIT
Misuse, abuse, accident, negligence, lack of maintenance, environmental factors, improper configuration, flooding, fire, and other disasters, physical damage or electrical issues such as lightning strikes, power surges, incorrect voltages, or improper modifications
Batteries, phones, software, licenses, other services (unless otherwise specified).
Warranty Terms and Conditions
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All Cisco, Arista, and Juniper equipment refurbished by MercadoIT and purchased by end customers beginning in March 2016. In addition to all Arpers products.
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This warranty does not apply to resellers.
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Valid only for the company that made the purchase.
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The lifetime warranty is valid for ten years from the date of purchase indicated on the invoice and applies only to refurbished products from Cisco, Arista, and Juniper, and new products from Arpers.
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All returns are processed according to the return authorization (RMA) procedure. (RMA)
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The customer must return the product with shipping prepaid within 10 days of receiving the return number.
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The shipping cost for the repaired or replacement equipment will be paid by Mercado IT.
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It is the customer's responsibility to pack the product properly to prevent any issues during shipping.
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MercadoIT is not liable for any issues that may arise during transport to its facilities.
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It is up to MercadoIT to decide whether to pay for, repair, or replace the product.
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MercadoIT's technical support team will try to resolve the problem over the phone; if that doesn't work, they will begin the process to replace the item.
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MercadoIT reserves the right to replace defective equipment with another unit of the same model or with a higher-end model with similar functionality.
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MercadoIT ships the replacement product before picking up the other one (when an SLA, NBD, 4-hour, or on-site replacement maintenance contract is in place).
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For Cisco and Juniper products refurbished by MercadoIT and purchased outside the reseller channel.
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MercadoIT guarantees that the equipment is free of defects as long as it is used correctly and in accordance with the manufacturer's specifications.
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MercadoIT covers the cost of return shipping for all customers in Spain and Continental Europe.
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The customer pays the shipping costs to MercadoIT's facility for the defective product.
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Does not apply to new Cisco and Juniper equipment (NIB and NOB) or equipment purchased for resale.
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Products that were used to replace equipment not purchased from MercadoIT, but for which MercadoIT provided an SLA for replacement, are not covered by this warranty.
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MercadoIT is not liable for situations associated with the malfunction, such as possible damage, loss of intellectual property or assets, loss of profits/revenue, or loss of use.
Terms and Limitations of Liability and Warranty
Except as set forth above, or as agreed by MercadoIT in the contract, MercadoIT disclaims all liability, express or implied, statutory or otherwise, with respect to the equipment, including, but not limited to, the implied warranties and conditions of merchantability, fitness for a particular purpose, suitability, or non-infringement.
The buyer’s sole remedy for repair, replacement, or refund, as specified in the contract, shall be exclusive with respect to any claim based on the equipment. Under no circumstances shall MercadoIT be liable for special, incidental, consequential, punitive, or derivative damages of any kind, including, but not limited to, damage to or loss of other property, as well as loss of intellectual property, profits, revenue, or loss of use.
The lifetime warranty set forth above ends upon the sale or transfer of the equipment by the purchaser to a third party.
If you would like more information or need to make a claim under
MercadoIT's lifetime warranty
please contact us.