IT Maintenance

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IT maintenance is a specialized technical service that ensures the optimal operation of technology infrastructures, preventing failures, outages, and potential incidents in networks, devices, and systems.

Our smart maintenance service adapts to the actual needs of your technology environment, offering comprehensive management: from equipment and component repairs to periodic inspections and ongoing advice to ensure peak performance.

What are the benefits of IT maintenance?

Having a high-quality IT maintenance service is essential for ensuring operational continuity, preventing unexpected network outages, optimizing uptime, protecting your equipment and data, and ensuring secure and reliable data transmission. That’s why choosing our IT plan offers you significant benefits such as:

Comprehensive solution

We offer comprehensive technical support for your EOS/EOL equipment: upgrades, expansions, installation, maintenance, and final removal.

Significant savings.

We offer you more sustainable and cost-effective alternatives that can save you up to 70% compared to manufacturers.

Lifecycle extension.

We repair and maintain EOL/EOS equipment to ensure operational continuity and extend the useful life of your equipment.

Guaranteed and effective response.

We offer a quick response time tailored to the needs of your project, to prevent downtime in your infrastructure.

Centralize your costs.

Work with a single provider for the management and maintenance of your equipment. Reduce complexity by eliminating multiple contracts.

Customized service.

We guarantee standardized service agreements, with no discrepancies between SLAs. We adapt to the needs of your infrastructure.

What types of IT maintenance do we perform?

We have a specialized technical team of engineers that enables us to ensure and optimize any solution your facility, data center, server, or telecommunications network may need. To this end, we offer various levels of advanced support and on-site technical service at your physical facilities.

In addition, we can perform preventive, predictive, and corrective maintenance to ensure the proper operation of your equipment and prevent unforeseen events or untimely failures. We enable operational continuity and secure connections in critical and demanding environments.

Helpdesk Service with Technical Support

This service includes 8×5 support and a response by the next business day, analysis and diagnostics, an action plan outlining the technical steps to be taken, replacement of parts, possible on-site service, and the delivery of project reports.

TPM Service with SLAs Tailored to Your Needs

This type of third-party technical maintenance service (TPM) includes 24/7 support and a maximum response time of 4 hours. It features customized analysis and diagnostics, a personalized action plan, replacement parts, and a project report.

FULL TPM Service

This is the most comprehensive and all-inclusive option. It includes support available 24 hours a day, seven days a week, with a maximum response time of 4 hours, remote analysis and diagnosis, preventive maintenance, replacement of parts, and on-site service at your facilities.

For which products do we provide IT maintenance?

We have the experience and expertise needed to provide specialized support and efficient solutions for your technology infrastructure. We perform maintenance, repairs, and replacements for equipment from the leading brands on the market such as Dell, IBM, Lenovo, NetApp, EMC, Quantum, Overland Storage, Juniper, Hitachi, Hewlett Packard, Cisco, Brocade, Sun, Fujitsu, Huawei…

This allows us to offer high-performance technical services for the technology sector, which is why we are:

Multi-brand

Use a single provider for all your equipment, regardless of the brand.

Multi-Service

It meets a variety of technological needs with customized solutions and comprehensive support.

Multi-range

Boost the efficiency and reliability of your equipment at every level of your company.

We provide IT maintenance services for businesses

We offer our smart IT maintenance service to both public and private companies, healthcare institutions, banks, large corporations, data centers, organizations, and more.

We ensure, guarantee, and tailor any SLA wherever and whenever you need it.

  • Spare Parts Management

We guarantee the availability of replacement parts for your equipment or systems covered by the SLA.

  • Remote Spare Parts Management

We perform a remote diagnosis, provide you with a solution, and send you the replacement part. Your team carries out the replacement.

  • Full Service

We can also perform on-site work. We assess your needs, and a member of our team will come to you to make the change.

We are leaders in technical service and maintenance for EOS/EOL networking, systems, and storage equipment. This allows us to provide third-party TPM maintenance in a reliable, sustainable, and more cost-effective manner. Our service covers repair, reuse, and support—whenever possible—which not only strengthens your business and provides operational stability, but also demonstrates your commitment to environmental sustainability.

If you're looking for a team that specializes in properly maintaining your equipment, can extend its useful life, and offers advice that's fully tailored to your needs and your project, MercadoIT is the solution for you.

We are dedicated to high-performance technology.

Frequently Asked Questions About IT Maintenance

Do you have any questions about how our smart IT maintenance service works and why you should choose us? Below, we answer some of the most frequently asked questions. However, if you have any other questions, please contact us! We’d be happy to help you improve your IT infrastructure.

IT maintenance and the frequency with which this service should be performed depend on many factors. For example: the type of infrastructure, the number of devices in use, whether usage is intensive or not, whether the system is mission-critical or not, and so on. However, as experts in the field, we recommend performing preventive maintenance at least every three months or so to avoid unexpected failures or detect potential issues early on.

Since we offer a customized service and tailor our approach to each project individually to provide the best solution in every case, the tasks and actions to be carried out may also vary. However, some of the most common include:

  • Remote incident detection and diagnosis.
  • Replacement of damaged or worn parts.
  • Monitoring and controlling the performance of devices.
  • Cleaning and temperature control of equipment.

Proactive maintenance tasks help identify failure patterns or technological behaviors that enable the timely prevention of critical errors. This helps prevent connection or connectivity failures, thereby ensuring the stability and continuous operation of the infrastructure. To this end, at MercadoIT we provide customized reports and advanced monitoring to anticipate potential unforeseen issues.