Poorly maintained equipment won't operate at peak performance. This leads to higher energy consumption, lower performance, additional costs, and extra work for key staff when things get complicated. All of this results in a loss of productivity and efficiency in your business.
Learn about your company's assets
Some assets are mission-critical. Some require software support; some have fixed EOS or EOL dates; some are located on your premises; and some are located elsewhere in the country, in Europe, or around the world.
MercadoIT operates under a SPOC (Single Point of Contact) approach for all the hardware, software, and maintenance services we offer—regardless of the vendor, industry, age, or location.
How MercadoIT's TPM Maintenance Can Help You
Choosing an outside provider to maintain your technology equipment offers a number of significant advantages. Some of these include:
Maintain control of your infrastructure:
TPM maintenance (provided by third parties) is not the same as outsourcing your services, such as your data center. You won’t have to worry about a company moving your protected information off-site, and third parties won’t take over your IT department. You’ll retain full control over all aspects of your hardware, but our experts will contribute significant knowledge and expertise.
Save on costs:
Savings on maintenance costs are one of the main reasons why many companies switch to third-party maintenance services. Our clients using MercadoIT’s TPM maintenance service typically see savings of between 50% and 80% on their fixed TPM maintenance costs for networks and IT. When you have a more optimized budget, you can afford to increase investment in strategic initiatives, expand your equipment, and improve the solutions you offer your customers.
Extending the service life of your equipment:
Extending the service life of your equipment is necessary and beneficial for your entire company and for our planet. Once the OEM’s support period ends, it’s natural and logical that you’d want to continue using your equipment (which still has a long service life ahead of it). When the OEM stops providing service, third-party maintenance providers can ensure that your equipment continues to perform as needed for as long as you require, without the expense of leaving it idle or having to replace it with new equipment.
Don't let another company dictate when your hardware's useful life ends. MercadoIT offers the TPM maintenance services you need to keep your assets running at full capacity until YOU decide when it's time to retire them or upgrade.
Increase ROI:
When you work with an expert third-party maintenance provider, you get a great return on your investment. Through MercadoIT, you can maximize the benefits of your business and improve your performance and efficiency.
What TPM maintenance services does MercadoIT offer?
Thanks to our extensive experience in the purchase, sale, maintenance, support, and management of professional IT equipment, we can offer you network maintenance, project management, the provision of technical resources, and spare parts management.
REMOTE
Fault Diagnosis.
MercadoIT's remote support uses remote access software to give our top technicians access to your device anytime, anywhere. This means we can provide remote support so your team can resolve the issue—or we can even fix it ourselves—without having to travel to your location and lose uptime in the process.
SPARE PARTS
Your replacement part, wherever and whenever you need it.
Most companies find it difficult to effectively manage spare parts for their IT equipment. As experts in TPM maintenance and repair, we maintain a large inventory of spare parts that ensure your equipment is managed efficiently at all times, without you having to manage the inventory yourself.
INTERVENTION
If needed, our technicians can quickly come to your facility or wherever you need them to replace the part on-site.
What service levels (SLAs) do we offer for the proper TPM maintenance of your IT equipment?
Our SLAs essentially represent our commitment to address your issues and provide solutions for your IT equipment within a specified timeframe.
We can offer you SLA agreements tailored exactly to your needs, regardless of your business’s size, industry, or circumstances, thanks to different response times, service priorities, and coverage options for each piece of equipment.
STANDARD – 8x5xNBD
| Remote | 8×5 (Engineering or Help Desk support) |
| Spare Parts Management | NBD |
| Speech | NBD |
CRITICAL – 24x7x4h
| Remote | 24/7 (Engineering or Help Desk Support) |
| Spare Parts Management | 4h |
| Speech | 4h |
PREMIUM: Onsite
| Remote | Claims for Replaced Equipment |
| Spare Parts Management | Immediate availability |
| Speech | Outsourced |
Start saving on your maintenance costs today and ensure the safety of your equipment.
It's important to know that there are other options beyond a rigid and expensive service plan from your equipment's OEM. Switch to MercadoIT and get high-quality services, save money, and optimize your business processes.
We bring all our knowledge and experience in the maintenance and management of professional equipment to bear. We help you find the best solution so you can focus on the success of your business.
