IT Maintenance
IT maintenance is a specialized technical service that ensures the optimal operation of technological infrastructures, preventing failures, interruptions and possible incidents in networks, devices and systems.
Our intelligent maintenance service adapts to the real needs of your technological environment, offering comprehensive management: from the repair of equipment and components, to periodic reviews and continuous advice to ensure maximum performance.
What are the benefits of IT maintenance?
To have a maintenance maintenance technological quality is essential to ensurer the operational continuity, avoid network failures, optimize unexpected failures, optimize times protect your equipment and your information, and carry out secure and reliable data transmissions.. Therefore, betting on our IT plan offers you great advantages such as:
Complete solution
We offer you a comprehensive technical service for your EOS /EOL equipment: upgradeexpansion, installation, maintenance and final removal.
Significant savings.
We offer you more sustainable and profitable alternatives cost-effective alternatives up to 70% savings compared to manufacturers. manufacturers.
Lifecycle extension.
We repair and maintain EOL/EOS equipment to guaranteer continuity operativity and extend the service life of your equipment. and extend the life of your equipment.
Guaranteed and effective response.
We offer a short response time and adapted to the needs of your project, to avoid downtime in your infrastructure.
Centralize your costs.
Work with a single supplier for the management and maintenance of your equipment. equipment. Reduce complexity by eliminating multiple contracts.
Adapted service.
We guarantee unified service agreements, with no discrepancies between SLAs. We adapt to the needs of your infrastructure.
What types of IT maintenance do we perform?
We have a specialized technical and engineering team that allows us to ensure and optimize any solution that your installation, data center, server or telecommunications network needs. To do so, we work with different levels of advanced assistance and an onsite technical service (on your physical premises).
In addition, we can perform preventive, predictive and corrective maintenance tasks. to guarantee the correct operation of your equipment and avoid unforeseen or untimely failures. We enable operational continuity and secure connections in critical and demanding environments. For this, we have different levels of advanced support: standard, critical and premium.
Helpdesk service with technical support
This service includes an 8×5 service (eight hours, five days a week) and next business day and response on the next working dayanalysis and diagnosis tasks, an action plan with the technical actions to be carried out, parts replacement, possible on-site intervention, etc. insitu (optional, depending on of and the delivery of project reports.
TPM service with SLAs tailored to your needs
This type of service technical third-party maintenance (TPM) includes a includes a support available 24 hours a day, 7 days a week with a maximum response time of 4 hours.. It includes tailored analysis and diagnostic actions, a customized action plan, assured parts replacement and a project report.
TPM FULL Service
This is the most complete and comprehensive option. It includes a support available 24 hours a day, seven days a week and a maximum response time of 4 hours. TAlso available at remote analysis and diagnostics, an action plan with preventive tasks, the replacement of the replacement of damaged parts and institutional institu on your facilities by our team, together with a project report with detailed reports and quality with detailed reports and quality metrics..
On which products do we perform IT maintenance?
We have the experience and knowledge necessary to offer specialized support and efficient solutions for your technological infrastructure. We perform maintenance as well as repairs or replacements of equipment of the main brands in the market, such as Deell, IBM Lenovo, NetApp, EMC, Quantum, Overland Storage, Juniper, Hitachi such as Deell, IBM Lenovo, NetApp, EMC, Quantum, Overland Storage, Juniper, Hitachi, Hewlett Packard, Cisco, Brocade, Sun, Fujitsu, Huawei…
This allows us to offer a technical service for the high-performance technology sector, which is why we are:
Multibrand
Count on a single supplier for all your equipment, no matter what brand it is.
Multiservice
It covers diverse technological needs with customized solutions and comprehensive support.
Multirange
Boost the efficiency and reliability of your equipment at every level of your business.
We perform IT maintenance for companies
We offer our intelligent IT maintenance service to both public and private companies, healthcare institutions, banks, large corporations, data centers, organizations, etcetera.
We secure, guarantee and size any SLA where and when you need it.
- Spare Management
We guarantee the availability of spare parts for your equipment or systems included in the SLA.
- Remote Spare Management
We make a remote diagnosis, give you the solution and send you the spare part. Your team executes the change.
- Full Service
We can also perform physical interventions. We diagnose the needs and a member of our team travels to make the change.
We are leaders in technical service and maintenance of networking equipment, systems and EOS/EOL storage. This allows us to perform third-party TPM maintenance in a reliable, sustainable and more cost-effective manner. Our service encompasses repair, reuse and support, wherever possible, which not only strengthens your business and gives you operational stability, but also demonstrates your commitment to environmental sustainability.
If you are looking for a team specialized in maintaining equipment correctly, capable of extending its useful life and offering you advice fully adapted to your needs and your project, MercadoIT is your solution.
We work by and for high performance technology.
Frequently asked questions about IT maintenance
Do you have any questions about how our our sntelligent technological maintenance service and why should you choose us? Below, we answer some of the most frequently asked questions. But if you have any other questions, please contact us! Ponte contact us! We will be happy to help you improve your IT installations.
How often should IT maintenance be performed?
The IT maintenance and the frequency with which this service should be carried out depends on many factors. depends on many factors. For example: the type of infrastructure, the number of devices used, whether their use is intensive or not, whether it is a critical installation or not, and so on. However, as experts in the sector, we would like to we recommend realize preventive maintenance at least every three months or so to avoid unexpected failures or to detect possible incidents in time.
How does proactive maintenance help prevent problems?
Since we offer a tailor-made tailor-made service and we adapt to each project in a personalized way to offer the best solution in each case, the tasks and actions to be performed may also vary. Although, among the most common are:
- Remote detection and diagnosis of incidents.
- Replacement of damaged or worn parts.
- Monitoring and control of device performance.
- Cleaning and thermal control of equipment.
How do Cisco switches improve datacenter performance?
The technical tasks of proactive proactive maintenance help to detect failure patterns or technological behaviors that allow early prevention of critical errors. In this way, can be found at can be found at connection or connectivity failures can be avoided, thus guaranteeing the stability and continuous operation of the infrastructure. Pn order to do so, in MercadoIT we create tailor-made reports and advanced monitoring for to anticipate possible unforeseen events.
