Cisco Maintenance

Cisco maintenance is a technical service that we offer at MercadoIT that includes tasks and actions of supervision, maintenance and revision with the objective of guaranteeing the functionality and optimal performance of the brand’s equipment. We have a comprehensive and fully customized service for each client, both EOS and EOL to adapt to each project and prioritizing the sustainability and profitability of the technology.

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Cisco third-party TPM maintenance we offer

We are the leading company in Equipment and Services SEOS (End of Support Life) and EOL (End of Life), specialized in offering customized maintenance for Cisco devices, with a professional approach and tailored to your needs.

We have different levels of service within our TPM (Third Party Maintenance) offer, designed to guarantee the operational continuity of your critical equipment.

TPM Spare Management

This service includes an 8×5 service (eight hours, five days a week) and next business day and response on the next working dayanalysis and diagnosis tasks, an action plan with the technical actions to be carried out, parts replacement, possible on-site intervention, etc. insitu (optional, depending on of and the delivery of project reports.

TPM service with SLAs tailored to your needs

This type of service technical third-party maintenance (TPM) includes a includes a support available 24 hours a day, 7 days a week with a maximum response time of 4 hours.. It includes tailored analysis and diagnostic actions, a customized action plan, assured parts replacement and a project report.

TPM FULL Service

This is the most complete and comprehensive option. It includes a support available 24 hours a day, seven days a week and a maximum response time of 4 hours. TAlso available at remote analysis and diagnostics, an action plan with preventive tasks, the replacement of the replacement of damaged parts and institutional institu on your facilities by our team, together with a project report with detailed reports and quality with detailed reports and quality metrics..

Helpdesk

Specialized technical support to resolve incidents and answer queries. It can be contracted as a stand-alone service or complementary to any level of maintenance.

What does our Cisco maintenance plan include?

Our Cisco maintenance service is tailor-made for each customer. Thanks to our specialization in the high-performance technology sector, we offer repair, support, consulting, overhaul and maintenance tasks. And, whenever possible, we are committed to the reuse of equipment, thus extending its useful life and making a greater commitment to sustainability and the environment.

We take care of identifying the needs of your Cisco devices and their customized maintenance.

Preventive diagnostics

To avoid unforeseen events and to be able to identify possible failures early.

Attention, advice and technical support

We make everything customized and 100% personalized

Continuous remote monitoring

And possibility of maintenance in physical installation.

Permanent stock

Immediate delivery of parts and spare parts.

Updates

Of systems and devices at all times.

Delivery and removal of parts and equipment

We do it quickly and safely.

We perform Cisco maintenance for all types of equipment

We offer a support and maintenance service for Cisco devices devices of all types:

  • Cisco Router
  • Cisco Switch
  • Cisco IP Telephony
  • Cisco Firewall
  • Cisco Transceiver
  • Cisco Wireless

All this equipment is a sustainable, cost-effective, high-performance solution that is compatible with most network systems and technological installations. And in MercadoIT we take care of your maintenance and support both whether they are ours or not. We work to ensure the optimal operation of IT environments in a secure, efficient and reliable way.

We make high-performance technology possible.

Advantages of hiring us as Cisco maintenance specialists

Choosing us as your Cisco maintenance company to check, supervise and maintain your Cisco IT equipment means betting on reliability, security and peace of mind. In a single provider you can find advice, technical support, parts, installation and periodic maintenance to ensure optimal performance.

You extend the useful life of your equipment, thus saving money by not requiring the purchase of new ones.

We offer you a faster and more detailed service, without the need for intermediaries.

We are committed to sustainability, so we extend the life of your IT environment and properly manage electronic waste.

We will advise you according to the real needs of your facilities.

We have different Cisco maintenance options for network equipment, adapting to different projects.

We also perform maintenance and supervision of EOS/EOL equipment that the manufacturer no longer has.

At MercadoIT we avoid the ping-pong effect: no jumping from one supplier to another depending on the brand or type of incident. We offer you a comprehensive and centralized service, with everything you need to keep your IT infrastructure running without interruptions: expert advice, immediate stock of spare parts, repairs, monitoring and field support, all from a single supplier.

Frequently asked questions about Cisco maintenance

Here are some of the most frequently asked questions about equipment and its maintenance. Cisco maintenance. If you have any other questions or want to know more, please contact us.

To count on a Cisco maintenance service maintenance service in your company, office, institution or any type of facility that has IT equipment of this brand is essential to avoid unforeseen technical failures, extend the life of your devices, ensure their safety and, above all, to be able to act quickly in case of any failure. We provide quick responses to any type of incident, we extend the useful life of the devices to guarantee economic savings and we optimize network infrastructures whenever possible.

Cisco support is linked to new and in-warranty equipment, and is generally limited to the official period defined by the manufacturer. On the other hand, at MercadoIT we offer a flexible and customized maintenance service, specially designed for EOL (End of Life) or EOS (End of Support) equipment that no longer have official support.